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Emergency Procedures


The hotel has an Emergency Procedures Manual, which covers a wide variety of crisis situations which includes Threat Management and Heightened Safety & Security Measures. This manual is reviewed with all Executive Committee members semi-annually.


Emergency Power

·         Five back-up generators.

·         Life Safety panels are on UPS back-up.

·         Two par disposable flashlights with light sticks.

·         Portable lanterns.


Human Resources

·         Drug Free Workplace policy is in place.

·         Zero Tolerance Workplace Violence policy/training is in place.

·         Zero Tolerance Harassment policy/training is in place.


Guest Room Security

·         Electronic locks.

·         Secondary locking device for entry, sliding and connecting doors.

·         Entry door viewer.

·         Self-closing entry door.


Fire Protection

·         The hotel has fire sprinklers throughout the property and each guest room has a smoke detector.

·         The closest fire department is in Waikiki, 1 mile away.

·         The emergency phone number is ext. 21.

·         The hotel meets the Hotel & Motel Fire Safety Act of 1990.

·         Fire evacuation maps are on file and drills are conducted semi-annually involving all team members.

·         The fire alarm system includes one-way voice communication to all floors, outlets, some common areas and ballrooms.



·         Doctors On Call located on property. See separate section.

·         Straub Clinic and Hospital, 888 S. King Street, Honolulu, HI 96813, (808) 522-4000, 4 miles away.

·         Queens Medical Center, 1301 Punchbowl Street, Honolulu, HI 96813, (808) 538-9011, 5 miles away.

·         There are CPR/First Aid trained staff on every shift.



·         In-house security personnel are Certified Lodging Security Officers.

·         The closest police station is the Waikiki Sub-Station, 2405 Kalakaua Avenue, Honolulu, HI 96815, 1 mile away.

·         24 hour Safety and Security at ext. 70050.

·         CCTV cameras are provided in the garage entry and exits, elevator lobbies, front desk, front service luggage storage, loading docks, key control and cashier’s cage.

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Hilton Hawaiian Village Waikiki Beach Resort | 2005 Kalia Road, Honolulu, Hawaii 96815 | 808 949 4321