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Shipping And Receiving

Shipping And Receiving

Packages may be delivered to the Xerox Business Center up to three days prior to the program or direct to a designated function room. XBC should be contacted prior to shipping items to confirm that XBC is able to accept the shipment as the storage facility is limited. It is highly recommended that large shipments consisting of pallets of items be contracted for an “inside delivery” where the freight company will deliver the shipment direct to a designated function room. If the shipment is to be received by XBC, the freight company should be informed that they need to provide the equipment to get the shipment from the truck to street level and into the XBC as there isn’t a loading dock at the XBC. Please do not ship valuables as XBC and the hotel cannot be responsible for such items.


The following information should be included on all items that are shipped to the XBC to insure proper delivery and storage.


·         Program Name

·         Program Dates

·         On-Site’s First and Last Name

·         Hold for Arrival (arrival date)

·         Attention: Event Manager Name

·         Hilton Hawaiian Village Waikiki Beach Resort

2005 Kalia Road

Honolulu, HI 96815

·         Number of packages in that shipment (i.e. 1 of 20, etc.)


It is also recommended that a packing slip is placed on both the inside and outside of each item. The group contact is responsible for packing and return of all items upon the program conclusion. Items left in a function room after the program concludes will be considered trash and thrown out.


Receiving, handling and shipping charges may apply. No COD packages will be accepted. The policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC).

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Hilton Hawaiian Village Waikiki Beach Resort | 2005 Kalia Road, Honolulu, Hawaii 96815 | 808 949 4321